Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with labels, and in its original packaging.
To start a return, you can contact us at nikhil@theeagermans.com. If your return is accepted, please note that returns will need to be sent to the following address:
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at nikhil@theeagermans.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want, once the return is accepted, is to return the item you have and make a separate purchase for the new item.
UK & European Union 14-Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped in the UK or into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, with labels, and in its original packaging.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and issue the refund on your account.
If more than 15 business days have passed since we’ve approved your return, please contact us at nikhil@theeagermans.com.